Terms & Conditions of Reservation
Please ensure to read the following information which will help
you reserve your excursion. Excursions cannot be reserved
unless you agree to the Terms found below. The following Terms
are a comprehensive explanation of use of this website as well as
the method of how reservations are received, confirmed as well as
refunded in case of inclement weather cancellations or Ships not
arriving into Port.
A section has been added under various
Terms in order to explain the reasons behind some Terms, if you
require additional information please click on the
bolded writing which will
open a side window for an explanation behind our rules. Even
though the explanations are not vital they will help with your
understanding of why rules have to be created in order to be fair to
all participants involved. Questions you may have may be
e-mailed to us prior to reserving your excursion by
CLICKING
HERE.
You may jump to the following sections by following the links
below.
Information Sent to our
Website by Client
Injury, loss of items,
tardiness
Reservation Requests
Availability Notices
Deposits and Reservation
E-mails
Excursion Cancellation
Tentative Reservations
Excursion Refund
Information
Disputed Charges
Cancelled Excursions
Information
Island Marketing Ltd,
costamayacruiseexcursions.com ,
will
not be held responsible for any wrong omissions stated by
reserved party (Purchaser), we assume no responsibility for
incorrect dates, times, e-mail addresses, or any other incorrect
information provided to us by reserving party (Purchaser).
Excursions are reserved "as is" on the date and times requested
by "users" of our website. Replies or
Confirmations not received are due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser", please return to our website
and resubmit request/confirmation(s)
in case of no response to
submitted request(s).
Island Marketing Ltd
will not be held responsible for
injuries,
death, loss of personal effects, or
late arrival of the "Purchaser"
to the pre-reserved excursion(s).
Excursion(s) availability
requests sent from Website "users" to Island Marketing Ltd do
not constitute a "booked" reservation.
Island Marketing
Ltd will e-mail an availability report following an availability
request to the e-mail address provided by requesting party.
A secure/encrypted confirmed reservation form will be sent to
the purchaser stating availability being present for the
requested number of people and dates.
Availability is transmitted as
current availability,
Island Marketing Ltd will not be held
responsible if the requested excursion is no longer available by
the time a Credit Card Deposit is received to secure the
reservation. A valid major credit card will be needed to
confirm any reservation on our reservation system.
Once a credit card deposit for
the excursion(s) is received for the
excursion, excursion deposits will be automatically processed to
reserve/guarantee seating on the requested excursion.
E-mail
confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd
(unless
otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of
passengers, deposit placed for the excursion, money due to
Operator at time of excursion, detailed directions for pickup,
excursion or relevant excursion information. E-mail
confirmations sent by Island Marketing Ltd for reserved
excursions must be printed and presented to the Operator(s) at
time of excursion. E-mail Confirmation(s) to be printed by
the "purchaser" for the
reserved excursion(s) will clearly state:
"Name
of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
in
the "subject line" of the E-mail Confirmation.
Cancellations are honored
two weeks prior to your reserved excursion.
Deposits are non-refundable for the exception of
reserved Client's Ship not calling port (not applicable if the
arriving Ship has changed arrival date, in which case the reserved
excursion is organized to reflect the correct arrival, and the tour
has been reorganized for the correct arrival date) or an inclement
weather cancellation by Guides. Cancellations
with 14 days or more notice must be submitted in writing by
replying to the original E-Mail Confirmation sent to reserved party
e-mail address. If cancellations are not received 14 days or
more prior to the reserved excursion the full charge for the
excursion will be charged on the "Purchaser" credit card.
Cancellations due to "illness" at time of excursion require a
certified medical certificate from your Ship's doctor in order to
deviate a full balance charge for missing the reserved excursion,
the doctor's certificate can be
faxed to our office or presented at time of excursion by
participating group members.
Tentative Reservations ARE NOT
ACCEPTED BY OUR COMPANY.
Deposits are not refunded due to
client cancellations. Deposits are kept on credit to be used
for a period of 1 year from deposit payment date to be used in any
of our serviced Ports for future reservation deposits.
Credited deposits from cancelled excursions, or changed excursions,
not limited to: change in reserved passengers, changes in type of
Tour, changes in current pricing as opposed to past pricing, may not
be used towards excursion balances. Credited deposits are
non-transferable.
Deposits are fully refunded due to Ships not
calling Port for any reason, or due to Excursion Operator's
cancellation due to inclement weather. Deposits
are non-refundable with the exception of the two reasons listed
above. Cruise Liners Excursions cancellations do not
reflect our operational capabilities, if your Cruise Liner has
cancelled their excursion it will not mean that our excursion of
the same type is cancelled. Please call the number provided in
your reservation E-mail in order to confirm a cancellation, or
visit our Live Help Department by visiting our website(s) or
make your way to the excursion's meeting location once in Port.
Refunds will not be honored for any reason once Excursions have
commenced.
Deposit Refunds. If your Excursion was cancelled by
the Operator due to inclement weather or your Ship did not Call
Port your Reservation Deposit will be refunded in full. Refunds will not be issued
without a reply to the original Reservation E-mail.
The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds
will not be processed if the Credit Card used for the initial
deposit is expired or invalid at time of refund.
No refunds (nor credits) of any kind will be issued by Island
Marketing ltd (Cayman) once a tour has commenced.
Disputed Charges:
Reserved Passengers (Purchaser) who dispute an
Island Marketing ltd (Cayman) credit card charge for any
Port/Excursion Reservation by filing chargeback notice with
their credit card companies for any reason will be charged a
$50usd administrative fee (per disputed credit card charge) by
Island Marketing ltd (Cayman) if the chargeback is ruled in the
favor of Island Marketing ltd (Cayman) by their financial
institution.
Please note:
The Port of Costa Maya is located
in close proximity of all of our excursions, a typical
transportation time is approximately 10 minutes from the Port to
the Excursion reserved. In case of an early arrival or
late arrival of your Ship, reserved passengers must make their
way to the meeting area regardless of times stated in the
reservation where our Guide(s) will be meeting all reserved
passengers for the excursion. Cruise Liners Excursions
cancellations do not reflect our operational capabilities, if
your Cruise Liner has cancelled their excursion it will not mean
that our excursion of the same type is cancelled. Please
make your way to the meeting area in order to ensure excursions
are also cancelled by our Guides.
Cruise Liners changed arrival date will not cancel your
excursion, excursions will be moved to the changed arrival date,
please make your way to the excursion, our Guides will be there
to greet you.
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